When will my reservation be at the hotel?

  • In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date.

  • Rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory. 

  • If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at 1-800-468-3578 Option #1 and we will take care of this for you.

  • If calling from outside the U.S. call 1-469-675-5368.
  • You may also submit a service request form using this link, Service request form and a customer care representative will contact you with a resolution.


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