Best Rate Guarantee
- We guarantee that if you find a lower qualifying rate for the same accommodation and room type within 24 hours of booking, we will either, or at our option, refund the difference between what you paid and the lower rate, or refund the reservation with no penalties.
- You must have booked and prepaid for a reservation on the Site, and claim the guarantee before the cancellation deadline of the hotel.
- This guarantee applies to the rate before any taxes or fees.
- The rate must be available within 24 hours of booking for the same hotel, type of room, dates of travel, and number of guests.
- Other details of the booking must be the same.
- Rates that are opaque, only available by auction, bidding, special membership, error or mistake do not qualify.
- Please submit Service Request Form for further assistance.