• Hotel Check In/Check Out Time
      • Typically hotels have a check out time of 11:00a.m. and a check in time of 3:00p.m.
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    • How Do I Change My Reservation?
      • Getaroom does not modify reservations.
      • Please visit us at www.getaroom.com to access your reservation.
      • You will need to cancel your original reservation and rebook for your new dates, keeping in mind that you will be subject to your agreed upon cancellation policy on your reservation, meaning there might be penalties or fees for cancelling. 
      • Please refer to your confirmation receipt or the cancellation policy noted on your reservation details.
      • Feel free to submit a request for assistance at Service Request Form.


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    • Do You Charge My Credit Card When Booking?
      • Yes, all reservations booked on Getaroom.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made.
      • This information is outlined in your email confirmation you received after booking.



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    • How Do I Submit Special Room Request ?
      • You can make special requests (such as a late check-in time, add a name, or a handicap accessible room).
      • getaroom.com will pass your requests along to the hotel, but we cannot guarantee those as they are based on availability at the time of check in.
      • For all requests other than a late check-in time, adding a name, or a handicap accessible room, please contact the hotel directly.
      • Send a request using this link, service request form with the booking number, guest name, dates of stay and your preferences.



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    • How Do I Print An Itinerary Or Receipt?
      • Visit www.getaroom.com and log into your account. 
      • Once signed in, click the Reservations tab at the top of the page.  
      • Once you access your reservation, you will have the option to print off a copy of your booking confirmation receipt.




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    • The hotel has double billed my credit card for my prepaid reservation with Getaroom.com.
      • With your reservation being prepaid with Getaroom.com, the hotel should not charge you again upon arrival for room and taxes.  
      • Please accept our apologies if this has occurred. For assistance with this, please submit a request form at this link: service request link and include your reservation number, the amount in which the hotel charged you directly and attach a copy of the receipt from the hotel or your credit card statement showing the double charge.
      • One of our customer care representatives will open a case for you and update you with the resolution.



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    • Does Getaroom.com sell more than just hotels?
      • Absolutely! We are a full service Travel Agent.
      • You can complete your hotel stay with Cruises, Cars and Activities.
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    • What Is The Best Rate Price Match Guarantee?

      Best Rate Guarantee

      • We guarantee that if you find a lower qualifying rate for the same accommodation and room type within 24 hours of booking, we will either, or at our option, refund the difference between what you paid and the lower rate, or refund the reservation with no penalties.
      • A qualifying rate is a rate from another US based travel web site that satisfies the Terms of Use of booking, as determined by getaroom.
      • You must have booked and prepaid for a reservation on the Site, and claim the guarantee before the cancellation deadline of the hotel.
      • This guarantee applies to the rate before any taxes or fees.
      • The rate must be available within 24 hours of booking for the same hotel, type of room, dates of travel, and number of guests.
      • Other details of the booking must be the same.
      • Rates that are opaque, only available by auction, bidding, special membership, error or mistake do not qualify.
      • Please submit   Service Request Form for further assistance.


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    • I Cancelled – When Should I Expect My Refund?
      • Reservations cancelled online prior to the published cancellation policy typically take 3 – 5 business days to post back to your account. 
      • However, depending on your financial institution, it can take up to 30 days.


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    • Can the hotel hold a room for me without paying for it?
      • No, due to the low prices we can offer you, we are a prepaid service.
      • Your card will be charged at the time of booking.



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    • Why Register As A Customer?
      • Receive exclusive special offers and great pricing not available to the general public.
      • Make reservations faster.
      • Quick access to your booked reservations.
      • To access specials, login to your account.
      • To get started Click here.
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    • How Do I Register As A Customer?

      To register with getaroom.com just Click here.



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    • I Forgot My Password –What Should I do?

      Click here to fill out the ‘Forgot Your Password?’ form.



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    • What is Getaroom's hours of operations and contact information?
      • Our reservations department is open 24 hours a day/7 days a week.
      • You may call them at 1-800-468-3578, option #2, or you may make a reservation online at www.getaroom.com.
      • If calling from outside the US, 1-469-675-5368.
      • For customer service issues or questions, please refer to the FAQ section or you may submit a service request form using this link: Service request form.
      • One of our customer care representatives will open a case for you and update you with a resolution.



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    • Join the Getaroom Affiliate Program and Earn Commissions!

      What is the getaroom Affiliate Program?

      • It is a free program that allows you to earn money from your website by placing our participating product advertisements such as text links and banner ads on your website. The advertisements are specially formatted to allow us to track sales and other activity.
      • When customers click through the links on your site, you’ll earn commission fees on qualifying reservations.

      Why join our Affiliate Program?

      • Earn 8% commission on all consumed reservations
      • Our products offer a high average order value of $300.00
      • Promote special deals and savings offers to enhance your conversions
      • Professional affiliate experts to assist you personally
      • Choose from many travel destinations
      • Data feeds available
      • State-of-the-art reporting

      How do I sign up?

      Sign Up today! There is no charge to apply; no minimum sales requirement, and you may cancel at any time. Once you are approved by getaroom, you will have the opportunity to start earning commissions immediately. Please contact: jangrum@getaroom.com

      Contact Us

      If you have any questions or comments about the getaroom Affiliate Program, please contact: jangrum@getaroom.com.

      If you are a customer looking for travel information or to make a reservation, please call 1-800-HOTELS-8

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    • How Do I Get My Confirmation Number?
      • An email confirmation is emailed to you after booking.
      • Or you may visit www.getaroom.com, log into your account and click on the My Reservations tab for more itinerary information.



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    • How do I contact you outside of the US?
      • To reach a customer service representative outside of the US, you may submit a service request form using this link, Service request form and one of our representatives will assist you.
      • If you are needing to make a reservation, please dial 1-469-675-5368 and select the appropriate option.


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    • What currency will my reservation be charged in?
      • Our customers have the option to change the currency on our website prior to booking.
      • Your reservation will be charged in USD.
      • Any currency conversion fees which the customer's financial institution might charge is at their own expense. 
      • Check your credit card's terms and conditions for more information. 


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    • Do hotels have minimum age requirements?
      • Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room.
      • Getaroom.com requires you to be a minimum of 18 years of age to book a reservation.  
      • Contact our reservations team at 1-800-468-3578, option #2 to assist with making your reservation.
      • If calling from outside the U.S. call 1-469-675-5368.
      • If you are already booked, feel free to submit a service request form at Service request form.



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    • Once I have made my reservation with Getaroom, will I receive any written confirmation from the hotel?
      • No. The email confirmation you receive from Getaroom.com is all you will need.
      • It displays your Getaroom.com Booking Number, the hotel information, the rate, and the hotel’s cancellation policy.



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    • I Did Not Receive An Email Confirmation- What Should I Do?
      • If for some reason you did not receive a confirmation receipt, visit www.getaroom.com, log into your account and click on the Reservations tab at the top of the page.
      • Input the first name, last name and confirmation code associated with your reservation. 
      • From here, you can either view, print or resend your confirmation receipt to a designated email address.



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    • I Had A Problem At The Property – Can You Help?
      • Definitely! If you had issues with or while at the property and a property representative was unable to resolve your issue directly, please submit a service request form at Service request form and tell us what the problem was and we will work with the property to resolve your inquiry.
      • One of our customer care representatives will open a case and update you with the resolution.





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    • When will my reservation be at the hotel?
      • In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date.

      • Rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory. 

      • If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at 1-800-468-3578 Option #1 and we will take care of this for you.

      • If calling from outside the U.S. call 1-469-675-5368.
      • You may also submit a service request form using this link, Service request form and a customer care representative will contact you with a resolution.


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    • How to cancel your booking?
      • Visit www.getaroom.com and log into your account. 
      • Once signed in, click the Reservations tab at the top of the page to view your reservation.
      • Please review your cancellation terms prior to cancelling. 
      • At the top, you have a selection button to cancel.  



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    • I do not recognize a charge on my credit card - How should I proceed?
      • Please accept our apologies for this.  
      • We will need further information to begin investigating the charge.
      • Please provide us with the date of transaction, charge amount and the last four digits of your credit card.
      • Please submit a service request form at Service request link .
      • One of our risk analysts will open an inquiry and update you with a resolution.



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    • How Do I Subscribe To The Newsletter?
      • Visit our homepage and enter your email address in the ‘Keep up with the best deals Newsletter’ box. 
      • Scroll down to the bottom of the page. 



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    • How Do I Unsubscribe To The Newsletter?

      Unsubscribe instructions are at the bottom of the newsletter.



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    • Can I Book for Someone Else?
      • Yes, you are welcome to book for someone else.
      • Please remember to make sure you enter the correct guest name and input a contact phone number for the traveler.



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    • What Do I Need To Give The Property At Check-In?
      • Properties will require you to provide a government issued photo ID along with a valid credit card for incidentals.
      • You can check in to most hotels any time between their earliest check-in time and midnight.
      • To request an earlier check-in time, call the hotel directly. 
      • Rooms booked on Getaroom.com are guaranteed for late arrival. 
      • If you will arrive after midnight, please contact the hotel directly to ensure they hold your room.  
      • Although a printed copy of your itinerary is not needed to check in, you may want to bring one with you.



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    • How Do I Know The Booking Was Cancelled?
      • Once you cancel your reservation, getaroom will issue a cancellation reference number to your booking itinerary and email you a cancellation notification to the address on file. 
      • To view or print your cancellation, visit www.getaroom.com, log into your account and click on the Reservations tab at the top of the page.
      • Input the first name, last name and confirmation code associated with your reservation.



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